terms and conditions

Www.electrospace.gr makes every effort every day for the most substantial service of the company's customers. The e-shop that is created is addressed to all internet users who wish to be immediately informed about the products we offer and the possibility of making purchases through the e-shop, following an online order, always subject to the adequacy of stocks. the company's.

Www.electrospace.gr aims at the immediate service and satisfaction of the customer with responsibility for the development and cultivation of trust.

These terms are fully compatible with applicable European and Greek law while users recognize the right of the website www.electrospace.gr and the administrators to change the provisions of these terms, insofar as they do not relate to legally binding obligations and without affecting fulfilled situations.

The user of the website acknowledges that he has read these terms, agrees with them and undertakes to comply with them.

For us the customer is our obligation to be always informed and guaranteed. For this reason we inform the customers of our online store about the following issues: 

A. PROTECTION OF PERSONAL DATA

In order to carry out any transaction through the online store www.electrospace.gr to place orders for the company's products, you will be required to disclose some of your personal information. When you place an order, we will ask for your full name, the address to which the products will be shipped, your landline number (or any other telephone you want) and your email address.

This data is processed by the company in compliance with the application of article 7A par. 1 (b) Law 2472/1997, in order to implement the order given by the customer and in no way will be disclosed, made public or sold to third parties, except if the procedure set by the legislation for the removal of confidentiality is initiated (Law 2225/1994) or any obligations arising from the national application of the Directive
24/2006.

B. SECURITY

The Website www.electrospace.gr, uses payment methods such as cash on delivery, in this case both the website www.electrospace.gr and the shipping company ACS ELTA Porta Porta and the cooperating Transport companies ensure the validity of the order and the validity of your money.

With us you have the opportunity to pay the entire amount or part of it through Bank Transfer.

When completing your order you will see on our website the partner banks and the numbers on his account. ANTONOGLOU mentions him as the beneficiary. Κ ΙΩΑΝΝΗΣ 

However, before proceeding with this action, please kindly inform us by phone at 259 40 31278 so that we can book your order immediately. Even if you do not notify us do not worry about your order (BC holidays and you do not have time to deposit money, due to closed bank branches etc) is booked for 6-48 hours unless you ask us by phone at 259 40 31278 further appointment to proceed deposit. 

The deposit must be made by the person to whom the legal receipt of the retail sale or the invoice will be issued. After the deposit we may ask for the proof of deposit, please also keep this document for your own safety.

In addition, it is possible to pick up and pay from the store as well as pay by: Credit card, the following applies to payments by credit card:

Secure Transactions

 The high level of security of the Service Alpha e-Commerce is provided by the following:

 Card information (card number, CVV2, expiration date) is transmitted / transmitted over the Internet in encrypted form (128-bit encryption) and are not accessible from our online store.

 The systems and procedures used by Alpha Bank exclude third parties from accessing the data and its information systems.

 The Bank's website in which your customer enters his card details, carries a digital certificate so that everyone can check its authenticity, that is, to find out that it really belongs to Alpha e-Pay service (former delta pay) of Alpha Bank.

 The management of the Alpha e-Pay E-Commerce Service is done by authorized persons of the company, to which passwords (username, password) are delivered.

 In the event that the issuing bank supports the use of a secret code for making online card payments, and the cardholder has received such a code, the Alpha e-Commerce E-Commerce Service will automatically ask your customer to enter their password. password.

 Finishing, the E-Commerce Service follows the best international practices in the field of payments for e-commerce and is also fully compliant with the 3DS SECURITY specifications for secure online payments.

C. THE PRODUCT SOLD

The features and other details of the products sold are available and you can be informed by following the search instructions listed on our websites and by clicking
in the name of the corresponding product. The products that are in OFFER it is noted that they can be exchanged with any other product. 

D. ORDER OF PRODUCTS AND CONSUMER PROTECTION

Placing an order through www.electrospace.gr, is the conclusion of a distance selling contract regulated by the legal framework of Law 2251/1994, as amended.

Possibility of concluding a valid order through the e-shop, you have if you are legally competent in compliance with the articles of the Greek Civil Code, (if you have reached the age of eighteen and you are not in legal aid regarding the conclusion of a sales contract). Orders can also be placed by representatives of legal entities, while the company reserves the right to claim from the supervisor or guardian any orders that will be made by legally incompetent persons.

PROCEDURE FOR ORDERING THROUGH www.electrospace.gr :

Fill in a special form with the necessary information for concluding the sales contract.

The consumer is informed through the website by the company before completing his order about the identity and address of the supplier, the essential characteristics of the product, the price, the quantity, the shipping costs, the method of payment, delivery, the validity period. and the price of the possible offer and the right of withdrawal.

Upon sending the order form, the consumer receives an online copy of the order, which he can save. The prices listed in the relevant catalogs under each product include VAT, while www.electrospace.gr reserves the right to adjust prices without having to inform the consumer public.

Note: 

Customers outside the European Union are subject to any financial charges due to exchange rate differences, customs clearance, etc. for which the company bears no responsibility.

E. METHOD - TIME - COST OF SHIPPING

The shipping time for the respective products varies and depends on the availability of the warehouse or the suppliers. When the products have a delivery status of more than 3 (three) days, the delivery time is approximate and the final delivery estimate is made only if the product is available from the supplier.

Deliveries of the products are made throughout Greece through cooperating courier companies and Transport companies within 1-5 working days, except in inaccessible areas of mainland and island Greece where it may take up to 10 working days. 

The charges are as follows:

For deliveries in Greece the charges are:

The products will be sent to the address specified by each customer when submitting their order. Www.electrospace.gr cooperates with courier services and Transport companies, in order to ensure the safe and fast shipment of products. Our Company makes every effort to send the products to its customers within the specified time, but in case of delay for any reason, the Company does not acknowledge the existence of any liability. Shipping costs will be borne by the customers of www.electrospace.gr, who will be informed about the exact cost of each shipment before submitting their final order. Www.electrospace.gr makes every effort to send the products to its customers within the specified time, but in case of delay for any reason, the Company does not acknowledge the existence of any liability. The www. electrospace .gr undertakes - upon communication - and through authorized partners, the demonstration, installation and recycling of electrical appliances. This service is provided at an additional cost and does not apply to all manufacturers, not even nationwide.

Charges for product deliveries, only within Drama center - Kavala center, large volume are valid provided that the items can be delivered using two (2) people, either using elevator or stairs (the use of stairs is valid for individual pieces up to 70 kg real weight). Otherwise the delivery will take place on the ground floor of the building or there will be an additional charge of 43 euros (for an additional person). Alternatively the recipient has the right to provide this extra person (assistant) if needed. In this case there is no extra charge. In case the use of a crane is required, the charge amounts to 120 euros including VAT. The delivery of a large volume of products in the areas outside Drama Kavala takes place on the sidewalk.

For orders outside Greece the products will be sent by courier within 9 (nine) working days
from the day of the order.

The orders that
are registered Saturday & Sunday are processed Monday unless it coincides with an official holiday at which time they are processed the next working day.

F. CONSUMER RIGHTS

Limitations of liability

Risk of Product Damage or Destruction

Shipped products are covered by insurance for damage or loss during transport. The validity of this security ceases to exist from the moment of delivery of the product to the customer.

Product Returns / Withdrawal

To avoid your own inconvenience, we would recommend that you pay attention at the time of delivery of your order to the condition of the product sold and its packaging intact, in order to detect any obvious defects, such as incorrect product shipment, broken product, defective parts, etc. Returns of products sold through our Website are provided in the following cases:

According to the provisions of the Law on Consumer Protection, the customer has the right to withdraw unjustifiably and return the product within fifteen (15) days from the date of receipt. The product must be in its original condition, not used, its packaging must be intact (closed) and must contain the original contents. In this case, the return costs will be borne by the customer. In case of defective product, in terms of its function (DOA), the customer has the right to withdraw with a refund or replace the defective product with a new one or replace it with another model of his choice at a corresponding price (for price differences contact the store is required) within fifteen (15) days from the date of receipt. In this case, the costs of return (or of the new shipment, in cases of replacement / change) will be borne by the Company. In case of a damaged product the customer has the right to withdraw with a refund or replacement of the defective product with a new one or replacement with another model of his choice at a corresponding price (for price differences contact with the store is necessary) provided that the product has checked upon receipt, in the presence of the carrier (note that the carrier is obliged to remain during the unsealing process of the products). In this case, the costs of return (or of the new shipment, in cases of replacement / change) will be borne by the Company. In case of incorrect shipment of product, which will be due to the Company or its suppliers / partners, the customer will have the right to return the product within fifteen (15) days of receipt. The product must be in excellent condition, not used, its packaging must be intact and it must contain the original contents. In this case, the return costs will be borne by the Company. In the above cases, the customer will be responsible for the loss or deterioration of the products until their return to the Company. Therefore, we recommend that the returns be made either by registered letter of ELTA or by using courier services. It is noted that for any product return it is necessary to fill in the relevant RMA form, which you will find posted on the Website of our Company. In the event that a deposit has been made, by any method of payment, for an order that contains products with availability status "upon order" there will be no right of withdrawal.

Applicable law - Jurisdiction of Courts

These terms and conditions of use are governed by Greek law. 

G. ERRORS IN PRICES

Although we make every effort to accurately indicate the data, features and prices of the products we quote, the possibility of an error in their prices and characteristics is not ruled out. If you see such a product, please contact us before placing your order. The website electrospace.gr is not responsible for any errors in prices and product features.

DIFFERENCE

Force majeure: If for reasons of force majeure (eg bad weather, strikes, etc.) it is not possible to
deliver the products within the predetermined time we will inform you. To www. electrospace.gr does not bear any responsibility for any situation beyond its own fault and will do everything humanly possible for your best service.

Modification of the present terms: www.electrospace.gr reserves the right to modify or renew the terms and conditions of transactions. The company undertakes the obligation to inform this text for any change or addition to the terms.

The listed prices that appear in the respective products, are valid exclusively for telephone or online order from the site www.electrospace.gr. 

In case you want to pick up your product from a store you serve, you must have pre-ordered by phone or online.

Upon acceptance of the Terms of Use the user declares that he / she has become aware of Privacy Policy - GDPR as well as Returns policy and you accept without any additional requirements.